Terms of service

Last updated 9 September 2026. These terms apply to the hosted Seean service at app.seean.io.

Who we are

Seean is provided by NesDesign LLC, a limited liability company formed in the State of Wyoming, United States (“we”, “us”). By creating an account, installing the tracker, or using the dashboard you (“you”, “customer”) agree to these terms. If you accept on behalf of a company, you confirm you are authorised to bind it.

The service

Seean is a web analytics service. You add a small script to websites you control, and Seean measures visits and events, filters recognised bot user agents and common automation clients, and shows traffic, conversion and revenue reports in a dashboard. Basic filtering cannot identify every bot. Revenue reports require an order integration; the current integration supports USD orders and full refunds. Features may change as the product develops; we will not remove a material feature from a paid plan without notice under Changes below.

Your account

You must give an accurate email address and keep your credentials secure. You are responsible for everything done through your account, for the websites you add, and for having the right to collect analytics on them. One person or company per account; you may invite others only through features we provide for that purpose. We may refuse or close an account used for unlawful purposes.

Acceptable use

You may not use Seean to collect data you are not entitled to collect, to attempt to identify individual visitors, to re-identify or merge Seean data with other datasets for that purpose, to send events you did not generate, to probe or overload the service, or to resell the service without a written agreement with us. You may not install the tracker on sites that primarily target children under 13, or on sites whose content is unlawful where they are published.

Plans, billing and taxes

Every plan carries every feature; plans differ only in the number of events included each month. Prices are shown on our pricing page and start at $6 per month. Subscriptions are billed in advance, monthly or yearly; yearly billing includes two months free.

Payments are handled by Polar Software Inc., which acts as merchant of record for the sale. Polar issues your invoice and collects any VAT, sales tax or equivalent that applies where you are located. Your purchase is therefore also subject to Polar’s terms, and card details are never seen or stored by us.

If you exceed the events included in your plan, we will tell you in the dashboard and by email; traffic that we identify as automated is never counted against your allowance. Continued overage may require moving to a higher volume.

Free trial

New accounts include a fifteen day trial with a 100,000-event monthly allowance shared across their websites and no payment details required. At the end of the trial, collection stops until you choose a plan. Data collected during the trial is kept under Your data and retention below and becomes available again when you subscribe.

Cancellation and refunds

You may cancel at any time from billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not give pro-rata refunds for partial periods. Where a refund is required by mandatory consumer law, or where we have charged you in error, contact us and we will arrange it with Polar.

Your data and retention

Analytics data belongs to you. You can export event and order records as CSV, and you can delete a website or your whole account from settings. Event, Web Vitals and order records are subject to a rolling three-year retention window unless you delete them earlier. This is separate from the lifetime of identifiers in browser storage. After an account is closed, we delete or irreversibly anonymise the data within thirty days, except for records we must keep for accounting and tax purposes.

For personal data processed on your behalf, our data processing agreement applies and forms part of these terms.

Suspension and termination

We may suspend an account that is materially in breach of these terms, that is being used unlawfully, or that threatens the stability or security of the service. Where it is reasonable to do so we will warn you first and give you a chance to fix the problem. We may terminate for repeated or serious breach, or if payment fails and remains unpaid after we have notified you. You may terminate at any time by closing your account.

Availability

We aim for high availability but do not promise uninterrupted service, and we do not offer a contractual uptime guarantee on these plans. Maintenance that we expect to cause downtime is announced in advance where practical.

Third-party services

Seean relies on infrastructure and payment providers listed in our data processing agreement. Optional integrations that you enable, such as signing in with Google or GitHub or connecting Google Search Console, are governed by those providers’ own terms.

Disclaimers

The service is provided “as is” and “as available”. To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Analytics figures are estimates produced by measurement and filtering; they will not match other tools exactly, and you should not rely on them as the sole basis for a legal, financial or regulatory decision.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

Indemnity

You will defend and indemnify us against third-party claims arising from your websites, your content, the data you choose to collect, or your breach of these terms, except to the extent the claim results from our own breach.

Changes

We may update these terms. For material changes affecting paid accounts we will give at least fourteen days’ notice by email or in the dashboard before they take effect. Continuing to use the service after that date means you accept the new terms; if you do not, you may cancel and we will refund any period paid for but not used.

Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The exclusive venue for disputes is the state and federal courts located in Wyoming, and both parties consent to that jurisdiction. If you are a consumer resident in the European Union, the United Kingdom or another jurisdiction whose mandatory law gives you the right to bring proceedings locally, this clause does not take that right away.

Contact

NesDesign LLC · Wyoming, United States · hello@seean.io